Terms and Conditions
Length of Hire
The standard hire term of goods supplied by Dolly Dimples Weddings and Events is over 1-3 days depending on the goods and other bookings. If a longer time frame is required please ask for a personalised quotation. All Lengths of hire must be agreed to by Dolly Dimples Weddings and Events before the hire term commences.
A formal invoice along with our terms and conditions will be issued with a booking, where Dolly Dimples Weddings and Events agree to loan the named items to the hirer. The hirer in turn accepts the invoice and agrees to the terms and conditions stated.
When goods are in possession of the hirer all items will remain the property of Dolly Dimples Weddings and Events. And the up most care must be taken to ensure they are returned in the same condition. The goods are the sole responsibility of the hirer during the length of time previously agreed, from the time of collection/ delivery until returned back to Dolly Dimples Weddings and Events.
Care of Items
As you can appreciate all our items are either handmade or of vintage condition therefore needing extra love and attention during the time period that they are in your care, due to their uniqueness. If for any reason the property of Dolly Dimples Weddings and Events becomes damaged, lost or stolen the hirer must report this to Dolly Dimples Weddings and Events as soon as possible. The cost for replacing or repairing the item/ items will be taken from the damages deposit previously paid by the hirer. If for any reason the damage deposit doesn't cover the cost of replacing the hired goods an invoice will be issued to the hirer detailing the expenses due. Dolly Dimples Weddings and Events accepts no responsibility for damage, breakages or injury to any persons or property during the time of possession of the hirer.
Garden Games Package
All of our other terms and conditions laid out in this statement are still liable with our garden games too. In addition to our standard agreement the games are offered as an on the day hire only. In which Dolly Dimples Weddings and events will deliver, set up, dismantle and collect the day of the wedding/ event as part of their package. An agreed timeframe will be previously arranged between the hirer and Dolly Dimples weddings & events. It is the hirers sole responsibility to ensure the games are played with in a safe manner preventing accidents and young children are supervised by an adult at all times to prevent harm. Dolly Dimples Weddings and Events accepts no responsibility for damage, breakages or injury to any persons or property during the time of possession by the hirer. Dolly Dimples Weddings & Events can also accept no responsibility in the event of bad weather.
Collection & Delivery
On receipt of goods a full detailed inventory will be supplied, and the hirer must view the items before agreeing to receive them into their care. If on delivery no-one is available to accept the items/ or the customer fails to overlook the items before use then the items will be automatically deemed to be delivered in a clean and undamaged manner. Please note we wouldn’t willingly hand over items knowing that they were defected. If for any reason damaged or missing items are supplied then Dolly Dimples Weddings and Events will make every effort to resolve the issue.
All items excluding our garden games are available for the client to collect from Dolly Dimples Weddings and Events based in Great Wymondley, Hertfordshire free of charge. Items can also be delivered but will incur a delivery charge pending on distance. We can supply a quotation by emailing us with an address including postcode in which the items need to be delivered/collected too.
Our Garden Games Package is delivered by ourselves and a delivery charge will be outlined within your costings details on your invoice.
When the hire period is nearing closure all items must be ready for collection and securely packed for Dolly Dimples Weddings and Events to collect, if this isn’t the case you may incur additional charges. This is also applicable to items being returned to us by the hirer.
Terms of Payment
Once a client has received their individual quotation and you are happy a 50% deposit is required to secure your booking subsequently reserving the items requested. The remaining balance must be paid one month prior to the event date, failure to complete payment one month beforehand could deem our agreement cancelled.
A damage deposit must also be paid on full balance to cover any potential damages, breakages or loss. This will be dependent on items hired. The refundable deposit is returned to the hirer once all items are checked and deemed in a satisfactory condition after the event. Deposits are returned within 5 working days. If you incur damages, breakages or loss we will notify you via email as soon as possible stating costs incurred to your deposit. If the costs are above the value of the damage deposit we will invoice you for the extra expenses. damage deposit refunds need to be claimed no later than 3months post the event.
If for any reason you wish to cancel your booking we will need to be notified by the hirer immediately in writing. If the cancellation takes place within 14 days of the initial payment, a full refund will be given. If after this time before the final payment has been made a 50% refund will be given. If the total invoice has been paid one month prior to the event date and before 14 days then 25% of the total is refunded, if only 14days notice is given prior to the event date the hirer will forfeit their full payment.
We do recommended that the hirer takes out specialist wedding insurance which will cover their event, all our items once in the care of the hirer are their sole reasonability, therefore any damages, loss or breakages will need to be covered by the hirer.
Dolly Dimples Weddings and Events accepts no responsibility for damage or injury to any persons or property as a result of the hire agreement.
Dolly Dimples Weddings and Events has their own insurance, sometimes a venue will wish to see this, if you require a copy please do email us and we will happily send one to you.
By placing a booking and a payment is received through Dolly Dimples Weddings and Events you are deemed to be in agreeance to the above terms and conditions.
Dolly Dimples Weddings & Events reserve the rights to cancel a booking/ hire agreement at any given notice.